Kyndryl said on 1 October 2026 that it had opened its first US AI Innovation Lab in the Dallas-Fort Worth area, with an investment expected to create up to 300 jobs over four years. The company located the lab in Frisco in its announcement.
Key points
- Kyndryl expects the Frisco investment to create up to 300 jobs in AI, technology consulting and design engineering over four years.
- The company says customers will use the lab to develop AI workflows through workshops, co-design and prototyping.
- Kyndryl plans to base a team serving US motor vehicle agencies at the lab.
Frisco joins Kyndryl’s UK and Luxembourg labs
The Frisco site extends Kyndryl’s network of AI Innovation Labs, which the company says already includes facilities in the United Kingdom and Luxembourg. Kyndryl describes the Texas location as its first such lab in the United States. Its stated purpose is to work with enterprise customers on modernising the technology they use to run AI applications.
The employment figure is a four-year expectation attached to the investment. Kyndryl says the roles would span AI, technology consulting and design engineering. Mark Hill, the mayor of Frisco, identified the city as the location of the new hub in remarks included in Kyndryl’s announcement.
Kyndryl provides advisory, implementation and managed services to customers in more than 60 countries, according to the company. The lab gives its US operation a location for customer workshops and engineering work alongside the facilities it already operates in Europe.
Agentic AI Framework guides customer prototypes
Jamie Rutledge, president of Kyndryl U.S., said the lab uses the company’s Agentic AI Framework to give customers a practical setting in which to test ideas with Kyndryl specialists. Kyndryl says its approach also draws on Kyndryl Consult, its AI services and engineering expertise, and Kyndryl Vital, its design practice.
Customers will move through four phases that Kyndryl calls customer immersion, co-design, build and roadmap. The company says those stages will involve workshops, rapid prototyping and joint engineering work. Kyndryl aims to turn exploratory uses into working prototypes in days, then develop a path towards deploying AI-enabled workflows across a customer’s business.
That sequence puts the lab’s initial work with customers at the prototype stage. Kyndryl says its specialists will help customers validate ideas and design workflows before broader deployment. The company also plans to use the site to demonstrate its infrastructure and operational capabilities to visitors.
Kyndryl’s modernisation research found that 34% of organisations are modernising their technology to enable AI capabilities, compared with 29% doing so to reduce costs, the company says. It also reports AI-related demand across cloud, mainframe, network and edge environments. The lab’s work is directed at those underlying systems as well as the AI workflows customers want to build on them.
Kyndryl adds motor vehicle work in Texas
Kyndryl says a specialist team at the Frisco lab will work on its DMV solutions for motor vehicle agencies across the United States. The team will develop reusable code and deployment practices, apply AI to development and testing, and demonstrate the company’s capabilities to customers.
The company also says it is working with NPower, Dallas AI and Tech Titans to widen access to AI and other technology skills in the region. These partnerships form part of Kyndryl’s plan to develop a local workforce alongside the customer-facing lab.
Kyndryl says it is an inaugural supporter of NPower’s AI training programme, which covers practical skills including prompt engineering and automation.
